At GIA Engine, we value your satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in original packaging, and in the same condition as received.
- The return request must be made within 7 days of the delivery date.
- Proof of purchase is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Items damaged after delivery
- Items showing signs of use
- Custom or special-order products
- Clearance or sale items
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team at [email protected] within 7 days of receiving your order.
- Provide your order number, item details, and reason for the return.
- Our team will guide you through the return process, including pickup or drop-off instructions.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Policy
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed via cash refund at the time of product pickup or another mutually agreed-upon method.
- Refunds are issued within 5 to 7 business days after the return is approved.
5. Defective or Damaged Items
If your item is defective or arrives damaged, please notify us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
6. Contact Us
For any questions or assistance with your return, please reach out to us:
Email: [email protected]